Find the answer to your question
ORDERS
As a rule, the processing time within Poland is 1-2 business days. Within the EU, it's approximately 7-10 days.
If your order has not yet been paid for, we can cancel it at your request. To do so, please contact our Customer Service team at shop@balaganstudio.com.
If your order has already been paid for and is being processed, it can no longer be cancelled.
Unfortunately, we do not have the capability to combine orders. Each of them will be shipped separately.
Unfortunately, it is not possible to make changes to the ordered products. If you would like to change the address provided in the order or the delivery method, please write to us at shop@balaganstudio.com. If the order has not been processed yet, we will do our best to assist you.
PAYMENTS
You can pay for the order via a traditional bank transfer. Please include the order number in the transfer title.
Balagan sp. z o.o.
ul. Stępińska 22/30, building 1A, apartment nr 222, 00-739 Warsaw
Account number: 29 1140 2004 0000 3002 7916 4289
PRODUCTS
Each model has its own individual size chart, so when choosing a size, it's best to refer to the size chart provided with the product. If you have any doubts, feel free to contact us at shop@balaganstudio.com.
Proper care is essential for natural leather to maintain its great appearance for a long time! You can find all the information about it here: https://balaganstudio.com/en/78/care-guide
Do you have another question?
Contact us at:
shop@balaganstudio.com
+48 534 929 247