Find the answer to your question

ORDERS

As a rule, the processing time within Poland is 1-2 business days. Within the EU, it's approximately 7-10 days. Orders to the USA are shipped via FedEx courier, with an estimated delivery time of about 5 business days. Other orders outside the EU go through customs clearance and are shipped via Polish Post. The estimated delivery time for these is 3 weeks.

If the order has not been paid for yet, we can cancel it upon your request. However, if it has been paid for and is already being processed by us, unfortunately, it is not possible.

Unfortunately, we do not have the capability to combine orders. Each of them will be shipped separately.

Unfortunately, it is not possible to make changes to the ordered products. If you would like to change the address provided in the order or the delivery method, please write to us at shop@balaganstudio.com. If the order has not been processed yet, we will do our best to assist you.

PAYMENTS

You can pay for the order via a traditional bank transfer. Please include the order number in the transfer title.

Balagan sp. z o.o.
ul. Kielecka 1/1, 02-504 Warsaw
Account number: 29 1140 2004 0000 3002 7916 4289

PRODUCTS

Each model has its own individual size chart, so when choosing a size, it's best to refer to the size chart provided with the product. If you have any doubts, feel free to contact us at shop@balaganstudio.com.

Proper care is essential for natural leather to maintain its great appearance for a long time! You can find all the information about it here: https://balaganstudio.com/en/78/care-guide

RETURNS AND EXCHANGES

To initiate a return, please send the products along with a clearly filled out form to the following address:

DTW Logistics Group Sp. z o.o.
Panattoni Park Warsaw West
BALAGAN STUDIO
ul. Sochaczewska 98C
05-870 Błonie

Remember to keep the shipping receipt as proof of sending.

Yes, exchanging for an item of the same value is possible. Please notify us of your exchange request via email, and we will be able to make a reservation for you. The new product will be sent to you within 3 days of receiving the returned package.

Within a maximum of 14 days from receiving the returned products.

COMPLAINTS

To file a complaint, please send the product along with the complaint form to our address.

DTW Logistics Group Sp. z o.o.
Panattoni Park Warsaw West
BALAGAN STUDIO
ul. Sochaczewska 98C
05-870 Błonie

Please describe the existing defect on the attached form. We will proceed to review the product and provide you with information regarding the acceptance and processing of your report.

The deadline for addressing the complaint is 14 days from receiving the product.

Do you have another question?

Contact us at:

shop@balaganstudio.com

Customer Service operates from 10:00 AM to 4:00 PM, Monday to Friday.

+48 534 929 247

Important note!

The minimum order value (without shipping) to the UK is currently £ 135.