1. WHEN WILL MY ORDER BE SHIPPED?
We complete your orders within 2-10 business days from the moment of crediting our bank account with the payment, depending on the availability of the selected products. It means that the shipment will be dispatched not earlier than on the second day and not later than on the tenth day after we have received the payment.
Our shoes are sewed by hand in local manufactures. We are trying to make them on an ongoing basis - not only out of respect for the material, but also to make sure that our Clients get a unique pair of shoes every time.

2. WHERE DOES MY ORDER SHIP FROM?
All packages are shipped from our warehouse in Warsaw (Poland).

All shippings are provided by DPD (Poland), DHL (European Union countries), UPS (countries outside the European Union).

3. HOW LONG DOES THE DELIVERY TAKE?
Poland: Courier delivery takes 1-2 business days from the dispatch of the package.
Europe: Courier delivery takes approx. 6 labour days from the dispatch of the package.
Delays caused by the road operator’s activity are beyond our control.

4.DOES BALAGAN SHIP WORLDWIDE?
Currently, we ship to all locations except Russia. If you want to place an order to a non-standard destination or ensure that your international shipment will reach you, please contact us at [email protected].

5. CAN I PICK UP MY ORDER IN PERSON?
Yes, online orders can be picked up at our stores in Krakow and Gdynia:

- in Warsaw at Mysia Street 3, 2nd floor, phone number 535 134 311 (show on map),

- in Warsaw at Elektrownia Powiśle, Dobra Street 42, phone number 531 325 545 (show on map).

-in Crocow at Galeria Kazimierz, Podgórska street 34, phone number 531 587 292

We will let you know when your order is ready for pick up.

6. WHAT IS THE SHIPPING COST?
POLAND Shipping within Poland costs 16 PLN.

EUROPE

Germany, Austria, Romania, Czech Republic – 10 EUR

Norway, Switzerland – 30 EUR

Sweden – 20 EUR

United Kingdom – 35 GBP

For other European countries, shipping costs 15 EUR.

For orders over 250 EUR/USD within Europe, we offer free shipping.

WORLD

Canada – 50 USD

USA – 30 USD

Israel – 190 ILS

Orders over 250 USD are shipped at no cost.

Delivery costs to countries not listed above will be displayed after entering the delivery address during checkout.