1. WHEN WILL MY ORDER BE SHIPPED?
We complete your orders within 2-10 business days from the moment of crediting our bank account with the payment, depending on the availability of the selected products. It means that the shipment will be dispatched not earlier than on the second day and not later than on the tenth day after we have received the payment.
Our shoes are sewed by hand in local manufactures. We are trying to make them on an ongoing basis - not only out of respect for the material, but also to make sure that our Clients get a unique pair of shoes every time.

2. WHERE DOES MY ORDER SHIP FROM?
All packages are shipped from our warehouse in Warsaw (Poland).

All shippings are provided by DHL (Poland and European Union countries), InPost (for domestic orders), UPS (countries outside the European Union).

3. HOW LONG DOES THE DELIVERY TAKE?
Poland: Courier delivery takes 1-2 business days from the dispatch of the package.
Europe: Courier delivery takes approx. 6 labour days from the dispatch of the package.
Delays caused by the road operator’s activity are beyond our control.

4. DOES BALAGAN SHIP INTERNATIONALLY?
Yes, we ship internationally. As a standard, we ship to Poland, Europe and USA. If you want to have our products delivered to a non-standard destination, please send us an e-mail to [email protected]

5. CAN I PICK UP MY ORDER PERSONALLY?
Of course, you can pick up your items in our stores:
- in Warsaw at Mysia Street 3, 2nd floor, phone number 535 134 311 (show on map),

- in Warsaw at Elektrownia Powiśle, Dobra Street 42, phone number 531 325 545 (show on map).

-in Crocow at Galeria Kazimierz, Podgórska street 34, phone number 531 587 292

We will let you know when your order is ready for pick up.

6. WHAT ARE THE SHIPPING COSTS?

Delivery in the territory of Poland costs 16 PLN.

Germany, Austria, Romania, the Czech Republic - 10 EUR.

Norway and Switzerland - 30 EUR.

Sweden - 20 EUR.

UK - 35 GBP.

To the rest of Europe - 15 EUR.

To Europe delivery is free on orders over 250 EUR/USD.

USA - 30 USD. Delivery is free on orders over 250 USD.

Canada - 50 USD

Israel - 190 ILS.

Due to current events we do not deliver to Russia.

Shipping costs to individual countries are visible after entering the delivery address, when placing the order.