EXCHANGES
We know that shopping online can sometimes be challenging when it comes to finding the right size or colour. If you need a different size of the product you purchased, or would prefer another colour, you can easily and conveniently exchange your item.
An exchange is the fastest way to receive a product that feels just right for you – without placing a new order.
You have 14 days from the moment you receive your order to request an exchange. Once your request is submitted, you then have an additional 14 days to send the item back to our warehouse.
The whole process takes just a moment – we’ll take care of the rest.
contact us by email at shop@balaganstudio.com
– we will check availability and confirm the exchange
– prepare the item for return together with the exchange form
– send the parcel directly to our warehouse address:
DTW Logistics Group sp. z o.o.
Balagan Studio
Sochaczewska 98C
05-870 Błonie, Poland
– wait for confirmation and dispatch of your new item
Important information
If you are unsure about sizing, please contact us before sending your item back – we’ll be happy to help you choose a better fit.
An exchange is possible within the same price range. If you would like to choose a different model at a different price, please return the item and place a new order.
We offer one free exchange – we cover the cost of shipping the new item to you. The cost of returning the item to our warehouse is covered by the customer.
We do not accept parcels sent to parcel lockers or pick-up points – please use a courier service to send your return directly to our warehouse.
We offer a one-time exchange for a different size or colour free of charge – we’ll cover the cost of shipping the replacement from our warehouse to you. You only cover the cost of sending the product back to us.
Please note: products ordered to a country outside the EU cannot be exchanged. You’ll need to return the item and place a new order.
You can also make an exchange through one of our boutiques. Just bring the product with you, fill out a short form in store, and we’ll arrange the new item for you — either for pickup at the boutique or delivery to your chosen address.
You can find the addresses of our stores here.
RETURNS
We hope your Balagan purchase meets all your expectations. If not, you have 14 days from the date of delivery to request a return or exchange.
You have 14 days to notify us about your return or exchange. After that, you have 14 more days to send the package back.
Fill out the return form (from your package or download it from our website) and attach it to the product.
Email us at shop@balaganstudio.com to let us know about the return or to check availability for an exchange.
Send your parcel to:
DTW Logistics Group sp. z o.o
Panattoni Park Warsaw West
Balagan Studio
Sochaczewska 98C, 05-870 Błonie, Poland
Send with courier delivery directly to our warehouse – we can’t collect parcels from lockers or pickup points.
Keep your shipping confirmation in case of delivery issues.
Exchanges are possible within the same price range. If you'd like to order a product at a different price, please return your original purchase and place a new order separately.
*Remember to keep the shipping confirmation – it may come in handy in case of delivery issues. Please make sure to send your package with delivery directly to our warehouse, as our staff cannot collect parcels that require pickup from a collection point.
**We cannot collect returns sent to parcel lockers – we only accept courier deliveries.
Within 14 days of your return arriving at our warehouse, via the same payment method.
We refund the original delivery cost (from us to you) for orders shipped within the EU.
Return shipping is always at your own cost.
We offer a one-time exchange for a different size or colour free of charge – we’ll cover the cost of shipping the replacement from our warehouse to you. You only cover the cost of sending the product back to us.
Please note: products ordered to a country outside the EU cannot be exchanged. You’ll need to return the item and place a new order.
Yes – bring your product to one of our stores.
Our team will help you and forward the package to our warehouse.
Items bought in-store can only be returned at the same location.
You can find the addresses of our stores here.